At Scentologia, we want you to be satisfied with your purchase. This policy explains the conditions applicable to returns, refunds, exchanges, damaged or incorrect products, and order cancellations.

1. Return Window

You may request a return or exchange within seven (7) days of the delivery date. Return or exchange requests submitted after this period may not be accepted, except where required by applicable law.

2. Eligibility for Returns

To be eligible for a return, the product must meet all of the following conditions:

·        The product must be unused, unopened, and in its original packaging.

·        Any protective wrapping, cellophane, seals, labels, and accessories supplied with the product must remain intact.

·        The product must be returned complete, undamaged, and in a condition suitable for resale.

·        Proof of purchase, such as an order confirmation, receipt, or order number, must be provided.

For hygiene, quality, and product-integrity reasons, opened or used fragrance products cannot be returned or exchanged unless the product is defective, damaged upon delivery, or incorrect.

3. Non-Returnable Items

The following items are not eligible for return or refund, unless required by applicable law:

·        Products that have been opened, sprayed, tested, used, altered, or damaged after delivery.

·        Products returned without their original packaging or with missing components.

·        Items marked as final sale or clearance, where applicable.

·        Gift cards, promotional gifts, complimentary samples, and gifts with purchase.

·        Personalized, engraved, or otherwise customized products, where applicable.

4. How to Request a Return

Before sending any product back, please contact Scentologia Customer Service at info@scentologia.com and provide your order number, the product you wish to return, and the reason for the return.

Where relevant, our team may request photographs of the product, packaging, shipping box, or any visible damage before authorizing the return.

Products returned without prior contact or authorization may not be accepted. Once your request is reviewed, our Customer Service team will provide the applicable return instructions.

5. Return Shipping

Unless the return is due to a Scentologia error, or the product received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend returning products securely protected and using a tracked or registered shipping service. Scentologia cannot be responsible for return parcels lost or damaged in transit before they are received by the designated return location.

6. Damaged, Defective or Incorrect Products

Please inspect your order when it is delivered. If your parcel or product arrives damaged, defective, or different from what you ordered, contact info@scentologia.com as soon as possible with your order number and clear photographs showing the product, packaging, and issue.

Once the issue has been reviewed and confirmed, Scentologia may offer, as appropriate, a replacement, exchange, or refund. Where the issue is attributable to Scentologia or the shipment, reasonable return shipping costs will not be charged to the customer.

7. Refunds

Once your returned product has been received and inspected, we will notify you whether the refund has been approved or rejected.

·        Approved refunds will be issued to the original payment method used for the purchase.

·        The refund will cover the amount paid for the approved returned product. Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect product, or where otherwise required by law.

·        Scentologia will process approved refunds as soon as reasonably possible and, in any event, within fourteen (14) days of receipt and approval of the returned products.

·        Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

8. Exchanges

Eligible unopened products may be exchanged subject to product availability and approval of the return. If the requested replacement product is unavailable, Scentologia may offer an alternative or process a refund for the eligible returned product.

Any price difference applicable to an approved exchange may need to be settled before the replacement product is dispatched.

9. Late or Missing Refunds

If you have received confirmation that your refund has been processed but the amount is not yet visible, please first check with your bank, card issuer, or payment provider, as processing times may vary.

If the expected processing period has passed and you still have not received the refund, please contact info@scentologia.com with your order details.

10. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will do our best to accommodate the request if the order has not yet been processed or dispatched.

Once an order has been dispatched, it cannot normally be modified or cancelled and the applicable return procedure must be followed after delivery.

11. Refused or Uncollected Deliveries

If a parcel is returned to Scentologia because it was refused, not collected, or could not be delivered due to information supplied by the customer, any refund will be assessed once the parcel has been received and inspected. Shipping or return-to-sender costs may be deducted from the refundable amount where permitted.

12. Contact Us

For questions about returns, refunds, exchanges, damaged products, or an existing return request, please contact Scentologia Customer Service:

Email: info@scentologia.com