Last updated: August 27, 2026

This Privacy Policy describes how Scentologia ("Scentologia", "we", "us" or "our") collects, uses and discloses your personal information when you visit or use our website, purchase our products, create an account, subscribe to our communications or otherwise interact with us in connection with our website and services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means any customer, website visitor or other individual whose personal information we collect in connection with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge the collection, use and disclosure of your personal information as described in this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent separately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or applicable legal and regulatory requirements. When we make changes, we will post the revised Privacy Policy on our website and update the "Last updated" date. Where required by applicable law, we may provide additional notice or obtain consent.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We collect personal information from different sources depending on how you interact with Scentologia. We use this information to provide and improve the Services, process transactions, communicate with you, protect our website and business, comply with legal obligations, and for the other purposes described below.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information you provide directly to us may include:

·        Contact details, including your name, email address, telephone number, billing address and shipping address.

·        Order and transaction information, including products purchased, order history, billing and delivery information, and payment confirmation details.

·        Account information, including login details and other information used to create, maintain or secure your customer account.

·        Marketing preferences, including whether you have chosen to receive promotional communications from us.

·        Customer service and correspondence information, including information you provide when contacting us, requesting support, making a return or exchange, or otherwise communicating with us.

·        Any other information you choose to provide through forms, reviews, surveys, promotions or other features of the Services.

You may choose not to provide certain information, but doing so may prevent us from providing particular products, services or website features.

INFORMATION WE COLLECT AUTOMATICALLY

When you use our website, we may automatically collect information about your interaction with the Services ("Usage Data") through cookies, pixels and similar technologies. This may include your IP address, browser type, device information, network information, approximate location derived from technical information, pages viewed, links clicked, referring pages and information about how you interact with our website.

INFORMATION WE OBTAIN FROM THIRD PARTIES

We may receive personal information from third parties that help us operate our business and provide the Services, including:

·        Shopify and other technology providers that support our online store and website.

·        Payment processors that process payment information required to complete your purchase.

·        Fulfillment, delivery and courier partners that assist us in delivering your orders.

·        Analytics, advertising and marketing providers that help us understand use of the Services and measure or deliver marketing communications and advertising.

·        Other service providers and business partners that provide services to us or to you on our behalf.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

·        Providing products and services. We use personal information to process payments, fulfill and deliver orders, manage accounts, provide order updates, facilitate returns and exchanges, and provide other functions you request.

·        Customer service and communications. We use personal information to respond to questions, provide support, communicate about orders or accounts, and maintain our relationship with you.

·        Marketing and advertising. Subject to applicable law and your communication preferences, we may use personal information to send promotional communications and to personalize or measure advertising and marketing activities.

·        Security and fraud prevention. We use personal information to identify, investigate and help prevent fraudulent, illegal, unauthorized or malicious activity and to protect our customers, website, business and rights.

·        Service improvement and analytics. We may use information to understand how customers interact with our Services, improve website performance and customer experience, develop our products and Services, and measure the effectiveness of our activities.

·        Legal and compliance purposes. We may use personal information to comply with applicable laws, respond to lawful requests, enforce our Terms of Service and other policies, resolve disputes, and establish, exercise or defend legal claims.

COOKIES AND SIMILAR TECHNOLOGIES

Like many online stores, we use cookies, pixels and similar technologies to operate and improve our website, remember your preferences, support shopping and checkout functionality, understand how visitors use the Services, and, where permitted, support marketing and advertising.

Our online store is powered by Shopify, which may use cookies and similar technologies in connection with providing the e-commerce platform. We may also permit analytics, advertising and other service providers to use these technologies in accordance with applicable law.

Most browsers allow you to manage or reject cookies through browser settings. Where our website provides a cookie or privacy preference tool, you may also use that tool to manage applicable choices. Blocking certain cookies may affect the functionality or availability of parts of the Services.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:

·        To vendors and service providers that perform functions on our behalf, such as website hosting, e-commerce services, payment processing, analytics, customer support, cloud storage, fulfillment and shipping.

·        To business, advertising and marketing partners where permitted by applicable law and consistent with your choices.

·        To third parties when you direct us, request us or consent to the disclosure, including where information is required to deliver products or enable an integration you choose to use.

·        Within our corporate group and to affiliates where reasonably necessary to operate and administer our business.

·        In connection with a merger, acquisition, financing, reorganization, sale of assets or similar business transaction.

·        To government authorities, regulators, courts or other parties where required by law or where reasonably necessary to comply with legal obligations, enforce our terms and policies, prevent fraud or protect our rights, users or others.

We do not use sensitive personal information for the purpose of inferring characteristics about you. We do not knowingly sell personal information in the ordinary meaning of the word. Certain privacy laws may define some advertising-related disclosures more broadly as a "sale" or "sharing"; where those laws apply, you may have opt-out rights as described below.

THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to websites, social media platforms or other online services operated by third parties. We do not control and are not responsible for the privacy, security or content practices of those third parties. We encourage you to review their privacy notices before providing personal information.

CHILDREN'S PRIVACY

The Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action, including deletion where required.

SECURITY AND RETENTION OF YOUR INFORMATION

We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to maintain accounts, provide the Services, complete transactions, comply with legal and accounting obligations, resolve disputes, prevent fraud and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:

·        Access / Know: request access to personal information we hold about you and information about how it is used or disclosed.

·        Correction: request correction of inaccurate or incomplete personal information.

·        Deletion: request deletion of personal information, subject to applicable exceptions.

·        Portability: request a copy of certain personal information in a portable format or, where applicable, request its transfer to another party.

·        Restriction or Objection: request that we restrict certain processing or object to certain uses of your personal information.

·        Withdrawal of Consent: withdraw consent where processing is based on your consent, without affecting processing already lawfully carried out.

·        Opt Out of Sale, Sharing or Targeted Advertising: where applicable privacy law treats certain advertising disclosures as a "sale", "sharing" or targeted advertising, request to opt out.

·        Appeal: where provided by applicable law, appeal a decision we make regarding a privacy-rights request.

·        Marketing Preferences: unsubscribe from promotional emails at any time using the unsubscribe option included in those messages. You may still receive non-promotional communications relating to your orders, account or transactions.

To exercise an applicable privacy right, contact us using the details below. We may need to verify your identity before completing a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification. We will not discriminate against you for exercising rights available to you under applicable law.

INTERNATIONAL DATA TRANSFERS

Scentologia may use service providers or partners located in countries other than the country in which you live. As a result, your personal information may be transferred to, stored in or processed in other jurisdictions. Where required by applicable law, we will use appropriate safeguards or recognized transfer mechanisms for international transfers of personal information.

COMPLAINTS

If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will review your concern and respond as appropriate. Depending on where you live, you may also have the right to contact or lodge a complaint with the relevant data protection or privacy authority.

CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices or would like to exercise an applicable privacy right, please contact Scentologia:

Email: info@scentologia.com