1. Order Processing & Delivery Time

Scentologia prepares and dispatches orders as promptly as possible following order confirmation. Estimated delivery time for available destinations is generally between two (2) and eight (8) working days from order confirmation.

In all cases, the maximum delivery period is fifteen (15) working days from confirmation of your order, subject to circumstances beyond our reasonable control. Delivery estimates may vary during public holidays, promotional periods, customs processing, or unexpected courier disruptions.

2. Shipping Destinations

Products purchased through the Scentologia website can be delivered to a wide selection of countries worldwide, including:

Europe: France, United Kingdom, Germany, Italy, Spain, Switzerland and more.
GCC & Middle East: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and more.
North America: United States, Canada and Mexico.
Asia Pacific: Australia, New Zealand, Singapore, Malaysia, South Korea, Hong Kong SAR and more.
Africa: South Africa, Morocco, Tunisia, Seychelles and more.
South America & Caribbean: Brazil, Argentina, Chile, Colombia, Bahamas, Barbados and more.

Delivery Zones

Scentologia ships to a wide selection of destinations worldwide. To check whether delivery is currently available to your location, please select your country from the country/region selector on our website or view the available destinations during checkout.

We are continuously working to expand our international shipping network. If your country is not currently available, we encourage you to check our website regularly for updates.

Shipping availability, delivery timeframes and applicable charges may vary depending on the destination and will be displayed during checkout.

Products will be shipped to the delivery address provided during checkout. Please ensure that your delivery information is complete and accurate before confirming your order.

3. Shipping Rates & Delivery Times

Shipping charges depend on the delivery destination, order value and, for certain international destinations, shipment weight. The applicable shipping option and final charge are displayed at checkout before payment.

*U.S. shipping availability and rates can vary by state and service. The checkout page will display the options available for the delivery address entered.

Delivery times are estimates. Where a destination-specific transit time is not displayed, the general estimated delivery window of 2–8 working days applies, subject to the maximum delivery period stated above.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided where available so that you can follow the progress of your shipment. Where a signature is required, the parcel will be delivered against signature. If no one is available to receive the parcel, the carrier may provide instructions regarding redelivery or collection.

5. Shipping Carriers

Scentologia uses appropriate courier and delivery services according to the destination, fulfillment location, and service availability. The carrier or available shipping service may vary by order and destination and, where applicable, will be shown during checkout or in your dispatch confirmation.

6. Incorrect or Incomplete Address

Please check your shipping address carefully before completing your order. Customers are responsible for ensuring that the delivery information provided is complete and accurate.

Scentologia cannot be held responsible for non-delivery, misdelivery, or delays resulting from an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible at info@scentologia.com. We will do our best to assist if the order has not yet been dispatched.

7. Delivery Delays, Lost or Damaged Shipments

·        Delivery times may be affected by circumstances outside Scentologia’s reasonable control, including customs procedures, carrier delays, strikes, adverse weather conditions, public holidays, or other unexpected disruptions.

·        If we become aware of a significant change to the expected delivery period, we will contact you using the details provided with your order.

·        If your order has not arrived within the expected delivery window, please contact info@scentologia.com with your order details so that our team can assist and investigate with the relevant carrier.

·        If a product arrives damaged, defective, or incorrect, please retain the product and packaging and contact our Customer Service team with your order details and, where possible, photographs showing the issue. Returns and refunds will be handled in accordance with Scentologia’s Return & Refund Policy.

8. Customs Duties & Taxes

For international deliveries, customs duties, import taxes, and other local charges may apply depending on the destination country and the value of your order.

These charges are determined by local authorities and are not controlled by Scentologia. Unless otherwise stated during checkout, any applicable customs duties, import taxes, or local charges are the responsibility of the customer.

9. Multiple Shipments

Depending on product availability and fulfillment location, an order may occasionally be delivered in more than one shipment. Where this occurs, tracking details may be provided separately for each parcel.

10. Order Changes & Cancellations

Once an order has been dispatched, it cannot normally be modified or cancelled. If you need to request a change, please contact us as soon as possible after placing your order. We will do our best to accommodate the request if the order has not yet been processed or shipped.

Where an order is validly cancelled due to a significant delivery delay, any amount already paid for the cancelled products, including applicable delivery charges where required, will be refunded within fourteen (14) days.

For return and refund conditions, please refer to Scentologia’s Return & Refund Policy.

11. Contact Us

For any questions regarding your order, shipment, delivery, or shipping charges, please contact our Customer Service team:
Email: info@scentologia.com